These Terms & Conditions ('Terms') set out the basis on which Aldgate Florist ('we', 'us', 'our') provides flower delivery and related services ('Services') to customers in Aldgate and surrounding areas through our UK-based online shop. By placing an order via our website, you ('you', 'your', 'the customer') agree to be bound by these Terms. Please read them carefully before making a purchase.
Aldgate Florist operates an online platform for ordering, payment, and delivery of floral products and gifts in Aldgate and neighbouring districts. Our focus is providing efficient, reliable, and secure online flower delivery to homes, offices, and event venues within these service areas.
2.1 All orders are subject to acceptance and availability. Orders placed on our website are confirmed only when full payment is received and we have provided an order confirmation email. We reserve the right to cancel or decline any order prior to delivery in cases of unavailability, pricing or description errors, or suspected unlawful activity. Any monies paid will be refunded promptly if an order is declined.
2.2 We may limit the quantity of certain items available to order to ensure fair access for all customers. Where a product is not available, alternative arrangements will be offered, or a full refund will be provided, according to your preference.
3.1 Orders should be placed through our secure online system. You are responsible for ensuring that all order details, recipient information, and delivery instructions are accurate and complete. We will not be obliged to confirm orders with missing, incomplete, or ambiguous information.
3.2 Bespoke or customised orders, such as personalised messages or specific flower requests, will be accepted at our discretion and may be subject to additional lead times and costs. Any special requests should be clearly indicated when placing the order.
3.3 After submitting an order, you will receive a confirmation message acknowledging your request. The contract between you and Aldgate Florist is considered formed when you receive a formal confirmation of order acceptance and payment is processed.
4.1 We offer flower delivery services across Aldgate and the surrounding areas. Delivery times and dates are subject to availability and cannot be absolutely guaranteed, particularly during peak periods or adverse weather conditions.
4.2 Deliveries are made to the address provided at the point of order. You must ensure that someone is available to receive the delivery; otherwise, our driver will attempt to leave the order with a safe neighbour or, if not possible, will leave a delivery note and arrange for redelivery or collection.
4.3 While we strive for timely delivery, any specified times are estimates only and may be subject to change due to circumstances beyond our control. We accept no liability for late deliveries except to the extent required by law.
4.4 It is your responsibility to provide clear access and delivery instructions. Additional delivery fees may apply for repeat attempts caused by incorrect addresses or inaccessible locations.
5.1 We aim to ensure all pictures, descriptions, and prices of products on our website are accurate and up to date. Images are for illustrative purposes and minor variations in colour, design, or content may occur due to seasonal availability.
5.2 In the rare event that a specific flower or product is unavailable, we reserve the right to substitute with an item of similar style, quality, and equal or greater value, keeping the overall effect of your chosen arrangement. Such substitutions will be communicated whenever possible.
6.1 All prices are quoted in British Pounds (£) and include VAT at the applicable rate. Delivery charges, where applicable, are clearly displayed before you finalise your purchase.
6.2 Payment in full must be made at the time of order via the payment methods offered on our website. Payment processing is managed by trusted third-party providers to ensure the safety and security of your transactional data.
6.3 We reserve the right to change our prices at any time. Such changes will not affect orders for which payment and confirmation have already been received.
7.1 Should you wish to amend or cancel your order, you must notify us as soon as possible. Cancellations after your order has been prepared or dispatched may not be possible or may incur charges to cover costs incurred.
7.2 For standard orders, we will refund in full for cancellations made with at least 24 hours’ notice before the scheduled delivery date. For bespoke or same-day orders, refunds are at our discretion as preparation or procurement of flowers may already have occurred.
7.3 In case of cancellation by Aldgate Florist, we will offer you a replacement, alternative arrangement, or full refund without delay.
8.1 Floral products are perishable. If you are dissatisfied with your order, please contact us within 24 hours of delivery with a clear description of the issue and, where appropriate, photographic evidence. We will address concerns on a case-by-case basis, aiming for a fair resolution.
8.2 At our discretion, solutions may include delivery of a replacement bouquet, partial refund, or full refund. We regret that returns cannot be accepted for unwanted perishable items after delivery, except in cases of fault or non-conformity.
9.1 You are responsible for providing accurate order details, ensuring the recipient is available at the delivery location, and for preserving the freshness of flowers upon receipt.
9.2 Orders placed with fraudulent intent or providing false information may be cancelled and reported to the authorities.
10.1 Aldgate Florist strives to deliver each order to your satisfaction. To the maximum extent permitted by UK law, our liability regarding any claim arising out of the supply or non-supply of services is limited to the cost of the products purchased.
10.2 We shall have no liability for any consequential loss, loss of enjoyment, loss of profit, or indirect losses arising from delays, failed deliveries due to incorrect information or unavailability at the delivery address, or misuse of products once delivered.
10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
11.1 We are not responsible for failure or delay in fulfilling orders where such failure arises from circumstances beyond our reasonable control, including but not limited to adverse weather, natural disasters, strikes, pandemics, or disruption to supply chains.
12.1 We handle and secure your personal information in accordance with applicable UK data protection laws and our published Privacy Policy.
12.2 Customer data will be used solely for processing your order, fulfilment, and where you have consented, for marketing communications from Aldgate Florist. Your information is never sold to third parties.
13.1 All content on our website, including images, text, and product designs, are owned or licensed by Aldgate Florist. You may not use, reproduce, or distribute content without prior written authorisation.
14.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
14.2 Should any provision of these Terms prove unlawful or unenforceable, such provision will be deemed severed and will not affect the validity and enforceability of the remaining Terms.
15.1 We reserve the right to update or amend these Terms from time to time without prior notice. The latest version will always be available on our website. Continued orders after changes implies acceptance of the updated Terms.
16.1 If you have any questions about these Terms & Conditions or any aspect of our service, please refer to our website for the most up-to-date information and contact details. Our team is happy to assist with any aspect of your flower delivery experience within Aldgate and the surrounding areas.
17.1 These Terms & Conditions apply to all customers of Aldgate Florist residing in, or requesting deliveries to, Aldgate and its surrounding districts. By confirming an order with us, you acknowledge and accept these Terms as binding between you and Aldgate Florist.
Thank you for choosing Aldgate Florist. We are committed to providing quality flowers and outstanding online delivery services to Aldgate and nearby communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Aldgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Aldgate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
