At Aldgate Florist, we are committed to delighting every customer with the freshest flowers in Aldgate. All of our arrangements and bouquets are carefully sourced, expertly handled, and promptly delivered to ensure peak freshness. As the trusted local florist for Aldgate households and businesses, it is our promise that every delivery meets the highest standards of quality and beauty.
We take great care in packaging and dispatching every floral order. However, should your flowers arrive damaged or not in perfect condition, we want to make it right. If your delivery is visibly damaged or appears wilted on arrival, please let us know on the same day your flowers are received. To help us resolve the issue quickly, we may request a photo of the damaged flowers and their packaging.
All our fresh flower deliveries in Aldgate are backed by a freshness window of at least 48 hours from arrival when cared for according to the included care instructions. If you believe your flowers do not meet this guarantee or begin to deteriorate within this period despite proper care, please notify us promptly for support. Our team will assess the claim and provide the best possible resolution.
Your satisfaction is at the heart of what we do. In the unfortunate event your order arrives damaged, or our freshness standards are not met, we offer the following options:
We will work with you to determine the most convenient solution. Please note, in order to qualify for a refund or replacement, claims must be raised with us within 48 hours of receipt, accompanied by a description and image of the issue where possible.
We value your feedback and take all complaints seriously. If you are unhappy for any reason – whether it’s related to our flowers, delivery, or service – please reach out at your earliest convenience. Our dedicated customer service team will acknowledge your complaint promptly and aim to resolve all concerns within two working days. Should your issue require further investigation, we will keep you updated with regular progress reports and ensure everything is handled fairly and transparently.
As a long-standing florist serving the Aldgate community, our reputation is built on trust, quality, and customer care. Serving both households and businesses nearby, we strive to offer the freshest flowers and the most reliable service, backed by policies that place your peace of mind first. Thank you for choosing Aldgate Florist – we look forward to creating beautiful moments for you and your loved ones every day.
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